How will someone know if they have an item to pick up at the post office?

There is a mail item advice slip put in the mailbox to alert the customer for registered mail and parcels. For ordinary mail items which cannot fit in the mailbox, a call card is issued to notify the customer to collect the item through the counter. Those who have signed for short message service alerts they will be notified through sms.

How do I know that my item has arrived?

You can track with National Operations Control Centre; a first notification receipt is issued to your Post Box on arrival of the item if it’s a traceable item. A second notification is issued after seven days and a third notification is issued if the item is still not collected. The parcel will be returned to the sender (RTS) after 30 days.

How do I track my Parcel/Package?

Email or call to share your parcel tracking number to enable us to trace your sent item.

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