What are the requirements of acquiring a mailbox?
A mail box is available for rental for a period of 12 months, and renewed thereafter before expiry of the rental period. A valid identification is required to process the application; an Omang Card for Citizens and a Passport for expatriates.
How long do you keep Mail item at Post Office?
The item is kept for one month and after a month the item is returned to the sender.
How long does mail stay at the post office before it’s referred to as unclaimed?
Unclaimed mail items are kept for a month at the post office and are returned to the sender if the address is provided. If no address is provided items are forwarded to the Returned Letter Office disposal.
How long does it take for international and local mail to reach a destination?
- Local mail takes one (1) to three (3) working days depending on the distance of the destination
- For international it takes two (2) days to South Africa
- SADC countries; three (3) days
- European countries five (5) days and the rest of the world six (6) days.
Which mailing procedure can be used for items to be delivered at a preferred location, within the shortest time period possible?
We offer an Express Mail Service for quick delivery mail service through our Courier Services.
What is the maximum weight I can send through this service?
The maximum weight that can be sent by EMS is 30kg. For cartons packaging the longest permissible dimension would be 1.5 metres, and for cylinders the sum of the length and circumference must be 3 metres and less.
What items are prohibited from sending through this service?
Items classified as Dangerous Goods include:
- Explosives (eg ammunition, fireworks, igniters, flares, toy caps).
- Gases (eg aerosol cans, cigarette lighters, gas cylinders - full or empty, fire extinguishers).
- Flammable liquids and flammable solids (eg paint, alcohol (see (1) below), perfume, matches, petrol, paraffin, turpentine, solvents, cleaning fluids, nitrate products).
- Oxidising substances and organic peroxides (eg hair dye, disinfectants, fibreglass repair kits).
- Toxic (poisonous) and infectious substances.
- Radioactive materials.
- Corrosives (eg mercury - including thermometers, bleach, nail polish and remover, nitric acids, battery fluids).
- Other goods that are highly magnetic, polymerizable or otherwise unsuitable for carriage (eg asbestos, dry ice, first aid kits, wet-cell batteries).Live animals, explosives, money (notes and coins) precious metals and stones, plants, hard drugs, offensive materials such as alcoholic products will not be sent using the EMS service as per Universal Postal Union regulations.
All items, irrespective of packaging, listed in the International Air Transport Association (IATA) Dangerous Goods Regulations are not to be sent through the BotswanaPost network.
